According to the Finnish Consumer Protection Act, consumers are granted the right to cancel an online purchase within 14 days after receiving the product.
This legislation aims to safeguard consumer rights, allowing individuals to return items that do not meet their expectations or needs.
The 14-day period gives consumers ample time to evaluate the product and decide whether it is suitable for them.
To exercise this right, consumers should inform the seller of their decision to withdraw from the purchase and initiate the return process.
This policy reflects a commitment to fair trading practices and provides consumers with a sense of security when making online transactions, encouraging consumer confidence in the digital marketplace.
It is essential for both buyers and sellers to be aware of these rights and obligations to foster a transparent and trustworthy shopping environment.
https://www.kkv.fi/en/consumer-affairs/online-stores/right-of-withdrawal-in-e-commerce/
Contact information:
Jukka.kaas@sustainablesillyness.com
Sustainable Sillyness
+358400923403
Y-tunnus 3482454-2
Fannirinne 4, 96100 Rovaniemi.
(Not a office)